Banking solutions

SPS offers comprehensive onboarding and compliance services (e.g. KYC) for financial service providers, banks, leasing companies and insurance companies and handles cross-channel master data management in your core systems. Our experts validate account openings, record and check customer data and carry out regular KYC and compliance checks for you - always in accordance with the regulatory requirements for the prevention of money laundering and taking sanctions and embargoes into account. Thanks to the latest technologies and in-depth industry knowledge, our clients can focus on their core business.

The processing and automated classification of unstructured and structured information across all physical and digital channels - including telephony - is SPS's core competence in master data management. As a result, we improve data quality, optimize workflows and help to comply with regulatory requirements.

SPS uses technologies such as artificial intelligence (AI) for incoming customer communication to ensure efficient and customer-friendly processing. With our human chat, we integrate AI in real time and thus support our customers with qualified experts across language barriers at our offshore location in Vietnam.

SPS handles all loan, mortgage, credit card and leasing applications and processing for you, including omnichannel data capture in a PCI DSS-certified environment and transmission to the core banking system as well as communication with customers or third parties.

Through automated data validation and processing based on business rules and the use of AI, we can shorten processing times, increase customer satisfaction and reduce costs. With technology partners and scalable platforms, we cover the entire value chain from lending, customer onboarding, financing and customer care to debt collection.

We support banks in the securities and custody business along the entire process chain. Our services include the opening, administration and closing of securities accounts, the recording and reconciliation of all transactions and master data management.

We take care of corporate actions, special processes and tax issues and handle communication with clients, internal bank units (e.g. client advisors) and third parties. Thanks to experienced experts, the combination of on-, near- and offshoring as well as innovative technologies such as AI or RPA, we significantly increase customer satisfaction without deep intervention in the existing bank IT.

At SPS, we provide end-to-end payment transaction services for the world's largest banks. Our services cover the entire process chain: From the digitization and classification of document-based payments, to various back-office services for all payment types, to the handling of special processes, including sanction checks and fraud detection.

Over 500 experts process more than 40 million document-based payments in Switzerland and over 200 million cheques worldwide every year using state-of-the-art lockbox services. This enables banks to increase productivity by over 20 percent.

SPS relieves financial service providers in the administration of complex pension products such as Riester in Germany with customized, modular solutions that can be flexibly expanded - right up to full service including customer service.

Teams of experts in Germany and Hungary as well as at our offshore location in Vietnam are available to ensure smooth and cost-efficient processing of the entire contract cycle. We ensure compliance with all regulatory requirements with the utmost precision. This allows you to concentrate fully on your core business.

More than 130 experienced SPS experts in Germany and Hungary already take care of the entire vehicle leasing life cycle - all from a single source. From vehicle configuration by your customers to contract conclusion and inventory management through to remarketing, we offer comprehensive support.

Thanks to our omnichannel data collection in a PCI DSS-compliant environment, we guarantee seamless data transfer to our customers' systems. At the same time, we handle communication with end customers and third parties. In this way, we enable our customers to reduce processing times and costs while increasing the satisfaction of their end customers.

Hybrid working is now a reality and companies need solutions to meet changing requirements. Our services promote connected collaboration, increase productivity and retain talent by offering flexible workspace booking, virtual reception, smart lockers and digital mail management. These solutions improve team collaboration and success. 

Reception and virtual reception: A professional reception team provides a warm welcome to visitors, both on-site and remotely, using modern technologies for a seamless experience. 

Helpdesk and concierge: Round-the-clock support for employees and guests includes technical support and assistance with other concerns such as transportation bookings or local recommendations. 

Hospitality, meeting and workspace booking support: Event planning support, meeting room bookings, catering and technology provision ensures efficient and successful meetings. 

AV and technical support: Qualified technicians provide comprehensive support for video conferencing and audiovisual media to maximize productivity and resolve technical issues. 

Digital mail processing: Incoming mail is digitized to provide employees with secure and convenient access from anywhere while reducing paper chaos and increasing data security. 

Smart mailboxes: Contactless and secure delivery of parcels to employees with flexible pick-up options around the clock, including parcel tracking and advanced security features such as biometric authentication.

Find out more about the possibilities of hybrid workplaces

Office logistics is crucial to the success of modern companies. Through optimized processes, secure information management and high-quality reprographics services, we promote growth and enable efficient operations that focus on value-adding tasks. 

Mail and parcel logistics: We optimize the entire process for incoming and outgoing mail and offer reliable tracking, sorting, delivery and additional services such as courier delivery and postage optimization.  

Reprographics: Our reprographics services offer high-quality printing, scanning and copying solutions using the latest technology and first-class equipment. 

Office moves and relocations: We handle the entire organization of office moves and relocations, including planning, logistics and execution to ensure a smooth transition. 

Presentation creation and services: We assist in creating professional, visually appealing presentations and take care of design, formatting, printing and binding. 

Office Equipment Inventory and Tracking: With advanced tracking systems, we help efficiently manage and track your office equipment to minimize loss and theft. 

Learn more about office logistics solutions

Enterprise Business Support helps companies manage administrative tasks efficiently to overcome barriers to growth and avoid delays. We offer scalable solutions in areas such as supply chain, expense management, database maintenance and document management so you can focus on your core business. 

Document management: We provide solutions to efficiently organize, digitize, securely store and archive business documents so they are easy to find and protected. 

Administrative support: We take care of day-to-day administrative tasks such as scheduling, travel organization and correspondence to relieve your employees and keep your business running smoothly. 

Database maintenance: Our experts ensure that your databases are organized, up-to-date and secure, and also provide data analysis and reporting to support informed decision-making. 

Expense management: We simplify the entire expense reporting process from receipt entry to expense reconciliation to ensure accurate and timely reporting. 

Supplier management: We take care of managing supplier relationships, from selection to contract negotiation and quality monitoring, to ensure you have the best suppliers for your requirements. 

Cost Centre Management: We provide detailed reporting and analysis to manage your cost centres to create financial transparency and optimize costs across the business.

Learn more about our Enterprise Business Support offering

SPS Nexus is a centralized service management platform that enhances the workday by providing seamless, technology-driven access to workplace services, managing a wide range of tasks such as shipping, document management, and room reservations, enabling personalized user experiences, and facilitating connected communication via web, mobile, and, in the future, AI-powered assistants.

Find out more about SPS Nexus

Our proprietary platform receives raw data from back-end systems, converts it into the required output formats, creates the means of communication and delivers it to the recipient's preferred channel.  

In combination with other solutions such as master data management or onboarding & compliance services, this results in end-to-end communication solutions for banks from a single source.

Learn more about omnichannel outbound communication

SPS offers powerful billing and payment solutions for banks and financial service providers. With our platform, you can provide your end customers with a fully digital billing and payment service. This means an optimal end customer experience - from invoice receipt to invoice verification and payment approval. The entire process is handled on a fully automated platform in compliance with the strictest data protection regulations. 

Find out more about our e-billing hub & e-invoicing solutions

We process high volumes of transaction documents such as credit card statements, account and deposit statements or customer loyalty programs for banks on a daily basis. Our PCI-certified processing centers have the necessary capacity to process even fluctuating volumes within the required time frame. We use the latest technologies for printing, insert management and enveloping.  

We also manage the handover to postal service providers for delivery. In doing so, we optimize postage for our customers.

Learn more about high-volume transaction printing

SPS is a one-stop store for personalized dialogue management for banks. Whether flyers or mailings, physical or digital, we take care of production as well as address and response management for your institution. We provide comprehensive support for your campaign and deliver valuable campaign performance data for your analysis.

Find out more about our dialog management solutions

SPS is the leading specialist for the operation of your payroll solution, whether on SAP HCM R/3 or S4/HANA, in the cloud or “on premise”. We take care of everything for banks and financial service providers, from hosting and application management to the administration of legal, tariff-related and company-specific parameters. 

Find out more about our payroll solutions

In addition to hosting and application management, banks and financial service providers can obtain comprehensive services for payroll accounting and HR administration. We cover the administrative processes along the entire employee lifecycle - “hire to retire”. This ranges from the creation and administration of employment contracts, training programs and master data maintenance to the creation of employment references. 

Find out more about our full-service payroll solutions

SPS offers a comprehensive solution for travel expense accounting. With our integrated systems, user-friendly and device-independent apps, as well as highly automated processing and verification of travel expense receipts, we offer an efficient solution for banks and financial service providers that ensures a positive employee experience and fast reimbursement. 

Find out more about travel expense accounting