BANKING

Our services improve the performance of business processes and efficiencies

IMPROVING PROCESS PERFORMANCE AND COST REDUCTIONS

75% of manual processes within the banking sector can potentially be automated. With data processing being at the heart of modern banking it has become a major cost driver.

The use of legacy systems combined with human “data workers” becoming slow, costly, and error-prone compared to new digital alternatives will contribute to the majority of data processing costs. We provide banking automation services to 35% of the world’s largest banks by helping manage small tasks such as automated address changes, automation of credit card settlements, backoffice system integrations, and email classification with automated responses for customer care all the way through to planning and executing a full digital transformation.

SPS BANKING FACTORY

Experience has demonstrated that the augmentation of digital services and the implementation of automation technologies play a vital role in enhancing processes' efficiency and achieving superior cost management. Entrusting qualified partners with outsourcing can provide valuable assistance to banks.

Through the SPS Banking Factory, we provide customers in the financial sector with a wide-ranging array of services, encompassing products and support services, tailored and optimized to deliver an exceptional customer experience.

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THE BENEFITS OF AUTOMATION FOR THE BANKING INDUSTRY

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Customer on-boarding

The validation of account opening forms and legal/compliance requirements and the capture and verification of customer details within core banking systems.

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Master Data maintenance

Capture and verification of all customer, account, market or security data (e.g. address changes, tax-relevant customer data, power of attorney requests).

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Payments Processing

The data scanning and extraction from physical documents, exception & reject handling of transactions, validation of processing and compliance tasks...

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Securities Processing

The validation of investment funds orders, capturing and verification of relevant information for back-office systems and the authorization of order settlement with counterpart and booking.

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Credit Processing

End-to-end processing of credit and credit card applications, automated data validation against business rules, and online credit check for applicant data.

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Customer Care Management

Processing and automated classification of unstructured and structured information, with artificial intelligence (AI) applied to incoming customer communication.

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Finance and Administration

Through automated accounts payable (AP) and accounts receivable (AR) solutions, that turn the time-consuming, manual tasks of accounting into intelligent, automated processes.

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Human Resources

Improve employee communication and experience through the electronic delivery of salary statements (ePayslip), travel expense management and reporting, etc.

BENEFITS OF SPS' BANKING SERVICES

Business agility and quality control are crucial elements in today's fast-paced banking landscape. Our services empower you to adapt quickly to changing market demands and regulatory requirements, providing you with the flexibility to scale your operations efficiently.

  • Reduce processing costs
  • Improve customer experience and customer service
  • Reduce risks by standardizing processes
  • Improve business agility and quality control

Download our whitepaper and learn more about this case study!

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Whitepaper

Banking factory

Banks do not know what their customers really want

10 minutes
31 March 2023

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