Businesses are under great pressure to streamline operations, whilst continuing to improve performance levels. Traditional offshoring models are no longer fit for purpose as companies need partners that can deliver speed, quality and resilience, as well as cost advantages. 

SPS has decades of global operational experience. We believe that a new outsourcing model is emerging, one that leverages digital technology, standardised processes, a scalable global workforce and a connected network of operations centers located across the world. This dynamic ecosystem manages complex backoffice processes with the same quality as an onshore solution, but with lower costs and greater flexibility. Digital workflows can be moved between different locations or shifted from offshore to onshore sites to increase efficiency and enhance resilience. Because the infrastructure leverages standardised processes and global workforce, it can rapidly scale to handle high volumes.

By integrating technology, skilled workers and advanced process engineering in a single solution can handle core processes that were previously considered too complex to outsource. The combination of people, processes and technology results in faster processing times and a higher-quality output.  

With our network of operating centres and global trained workforce, we support business growth and give companies the flexibility to respond quickly to operational crises.