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Intelligent Document Processing

End-to-end document processing solutions for enhanced customer experience & operational efficiency

Intelligent Document Processing Services for Enterprise Automation

Boost your business and optimize results with intelligent document processing solutions from SPS. Unleash the power of possibility with a leading global outsourcing provider with over 20 years of success serving large enterprises within the banking, financial services and insurance sectors.

At SPS, we fully analyze your organization’s document processing needs, designing custom solutions that eliminate inefficient manual workflows with automation. Our solutions include end-to-end services including consulting, technology platforms, tech integration, implementation, management, and optimization.

Our Six-Sigma trained team of experts link the power of people, processes, data and technology to ensure maximum business efficiency and scalable growth. By studying and analyzing your current end-to-end workflows, the SPS Value Framework will increase your potential through a combination of advanced technology, business process excellence, and deep industry expertise.

Our approach to innovative intelligent document processing solutions drives resiliency and automation in many areas, including claims processing, invoice and check processing, and customer onboarding and correspondence.

SPS implemented automated workflows to digital document processing, improving managing times

Intelligent Document Processing Software & Capabilities

Six Sigma-trained experts

for a Client Centric Solution

Our experts analyze your end-to-end document processing operations, including workflows, technology, document tracking and chain of custody, to identify opportunities for automation and process improvement.

OCR, IDP and intelligent process automation

Automation & IDP Technology

SPS combines automation with OCR/IDP technologies to standardize document processing, improve efficiency and increase straight-through processing (STP).

Onshore, Nearshore & Offshore Delivery

For follow-the-sun operations

Our delivery model adapts to support your operational requirements, processing volumes and business needs. At the same time, our scalable delivery models that can accommodate volume fluctuations and be replicated across additional lines of business.

Auditable chain of custody

That incorporates AI but puts human in the center

We use the most strict compliance controls to support data security and document processing requirements.

Industry Use Cases

Claims Processing Automation

Insurance companies are turning to Claims Processing outsourcing to drive efficient end-to-end workflows, increase accuracy and quality, and automate manual processes.

If you’re struggling with an inefficient claims process, your data quality, speed, and accuracy may be suffering. Our claims automation solution can help by redesigning workflows, enabling straight-through processing (STP), and eliminating manual steps associated with physical and digital claims.

The SPS end-to-end approach to Claims Processing focusses on elevating the customer experience from claim submission (first notice of loss) to refund.

Invoice & Check Processing

With a focus on one of the company’s core values of “Innovative Thinking,” SPS provides end-to-end invoice processing and check processing services from straight-through processing, to digitizing, to classification and to exception handling.

We operate these services for major global banks ensuring the highest level of quality, compliance and fraud prevention.

Our secure processing maintains a full chain of custody for sensitive materials and ensures data integrity for our clients.

Customer Onboarding & Correspondence

Customer onboarding and client correspondence processing is another solution SPS offers in our intelligent document processing suite of services.

SPS performs cross-channel processing of B2B and B2C customer onboarding and master data management services for banks, investment advisors, leasing companies and insurances who require strict compliance and security measures.

With a focus on operational excellence and data integrity, our workflow strictly complies with all relevant regulatory requirements such as digital customer identification, anti-money-laundering, KYC and counterterrorism.

Rooted in SPS’ core values of Clients First, Delivering Excellence, and Innovative Thinking, creating seamless onboarding and correspondence processes help our clients succeed and improves overall operational performance and their customer’s experience.

Benefits of Outsourcing Intelligent Document Processing

As a global outsourcing provider of technology-enabled business process solutions, SPS helps organizations improve document processing operations through automation, process standardization and flexible delivery models.

Increased operational efficiency
Standardize document processing workflows, remove manual steps and improve efficiency across decentralized operations..
Faster processing times
Improve access to information and reduce workflow cycle times through automation, digitization and straight-through processing (STP).
Lower operating costs
Optimize document processing operations through automation, standardized workflows and flexible onshore, nearshore and offshore delivery.
Improved compliance & data security
Maintain an auditable chain of custody and embed compliance controls throughout document processing workflows to support data security and regulatory requirements.
Continuous process improvement
Continuously enhance document processing workflows, tools and automation to improve service performance over time.
Data-driven decision-making
Improve efficiency and business outcomes by leveraging smart technologies and centralized insights to inform decisions.