BANKING
Our services improve the performance of business processes and efficiencies
IMPROVING PROCESS PERFORMANCE AND REDUCING COSTS
Up to 75% of manual processes in the banking sector can be automated. Data processing is often the backbone of modern banking and a significant driver of costs.
The use of legacy systems, combined with human "data processors" who are slower, more costly, and more error-prone than new digital alternatives, accounts for the bulk of data processing costs in financial institutions.
We support 35% of the world’s largest banks in automating their services by streamlining standard processes like address updates, credit card statements, back-office integration, email categorization, and customer service. Our work spans from supporting individual tasks to planning and executing full-scale digital transformation of processes.
Whitepaper
Latest Handelsblatt Banking Study
Executive Summary
OUR SOLUTIONS
SPS BANKING FACTORY
Experience has demonstrated that the augmentation of digital services and the implementation of automation technologies play a vital role in enhancing processes' efficiency and achieving superior cost management. Entrusting qualified partners with outsourcing can provide valuable assistance to banks.
Through the SPS Banking Factory, we provide customers in the financial sector with a wide-ranging array of services, encompassing products and support services, tailored and optimized to deliver an exceptional customer experience
THE BENEFITS OF AUTOMATION FOR THE BANKING INDUSTRY
Customer on-boarding
The validation of account opening forms and legal/compliance requirements and the capture and verification of customer details within core banking systems.
Master Data maintenance
Capture and verification of all customer, account, market or security data (e.g. address changes, tax-relevant customer data, power of attorney requests).
Payments Processing
The data scanning and extraction from physical documents, exception & reject handling of transactions, validation of processing and compliance tasks...
Securities Processing
The validation of investment funds orders, capturing and verification of relevant information for back-office systems and the authorization of order settlement with counterpart and booking.
Credit Processing
End-to-end processing of credit and credit card applications, automated data validation against business rules, and online credit check for applicant data.
Customer Care Management
Processing and automated classification of unstructured and structured information, with artificial intelligence (AI) applied to incoming customer communication.
Finance and Administration
Through automated accounts payable (AP) and accounts receivable (AR) solutions, that turn the time-consuming, manual tasks of accounting into intelligent, automated processes.
Human Resources
Improve employee communication and experience through the electronic delivery of salary statements (ePayslip), travel expense management and reporting, etc.
GET IN TOUCH WITH OUR EXPERTS
BANKS DO NOT KNOW WHAT THEIR CUSTOMERS REALLY WANT
Business agility and quality control are crucial elements in today's fast-paced banking landscape. Our services empower you to adapt quickly to changing market demands and regulatory requirements, providing you with the flexibility to scale your operations efficiently.
- Reduce processing costs
- Improve customer experience and customer service
- Reduce risks by standardizing processes
- Improve business agility and quality control
Download our whitepaper and learn more about this case study!
Whitepaper
Banking factory
Discover how banks can transform operations to meet evolving customer needs and expectations.