To be ready for the future, banks need to create innovative and attractive customer experiences.
Satisfying customers is - as is so often the case - much easier in theory than in practice. It is well known that customer expectations have also changed. This white paper therefore asks the important question: What do customers want from their bank today?
Together with BANKINGCLUB, SPS provides answers on how banks can effectively meet these customer demands.
Banks do not know what their customers really want
Experience shows that both the expansion of digital services and the use of automation technologies are important for more efficient processes and better cost controlling. Outsourcing to qualified partners can support banks.
With the SPS Banking Factory, we offer customers from the financial environment a comprehensive service portfolio, from product to support services, individually and optimised for the respective customer experience.
| We offer services in the areas of payment transactions, securities, financing, and support processes from a single source. |
| Our clients benefit from state-of-the-art services with a high degree of automation and continuous optimisation. |
| We accompany our clients on a long-term basis and continuously adapt the scope of services to their needs. |
| From selective services to the takeover of entire lines of business as a carefree package - flexible according to individual customer requirements. |
| Our customers receive highly scalable services at market-driven conditions. |
Digital capturing and processing of documents offers a better user experience, lower costs, and faster processing times.
Classic communication channels (letter or email) and other online third parties can still be used at the customer's request. The right strategy is always individual.
SPS has developed a hybrid communication model that allows banks to actively engage customers by seamlessly merging all existing communication channels and integrating new digital channels.
Focusing on the company’s core business by centralising and outsourcing paper-based payment
Outsourcing Operational Banking Services While Maintaining The Highest Level Of Security
Payment transactions and customer documents outsourced to focus on core business
With Front-To-Back Automation