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Our Global IT Hub in Vietnam, built on SPS' Swiss quality principles, is today a prime example of intelligent operations worldwide, driving differentiating models with 24/7 availability for leading organizations seeking maximum resilience in their business processes and data security management under the strictest standards.
- +1000 employees managing over 40 global projects
- + 1M documents processed daily on 39 languages
Locations
Located at Quang Trung Software City, our technology centre in Vietnam is a proud leading example of Sustainable Development, Occupational Health, Safety Management Systems, Data Security and overall Customer Satisfaction.
Our specialized production centre in Can Tho supports BCP's capabilities and SPS's strategic positioning in the country, bringing together a total of more than 1,000 employees managing large-scale global projects every day.
Our core services in Vietnam
HIGH VOLUME DOCUMENT PROCESSING
Our strength as leaders in large-scale document processing for major BFSI industry leaders for decades lies in providing constructive solutions to the question above. Embracing a culture of continuous improvement, we work closely with our clients to further automate and enhance their processes.
BUSINESS PROCESS OUTSOURCING
Customer experience around contract management, claim processing or other backoffice processes can now be outsourced just as all other call-center processes would be. This is what we have been successfully delivering for our customers more than two decades. We offer industry specific solutions for complete end-to-end processes, so that our client can focus on more strategic & value creating tasks.
GLOBAL IT SERVICE DESK
It’s like entering the most Hi-tech medial lab on the planet. A place where no nasty bugs or viruses could ever survive. Rest assured your data is in the most caring and safest of hands. Enjoy the competencies in Remove Network Outsourcing, Network Administration, Security Provisioning and Redundancy Management. We assure services run non-stop to keep you sleeping well.
SOFTWARE DEVELOPMENT
Our solutions allow our customers to maximize the application of OCR, Data processing, and Data mining with focus on relentless automation to reduce effort and improve quality. We use latest market technologies and techniques to turn information systems into real business assets.
DATA QUALITY & SECURITY
Quality & Security Management at SPS Vietnam is based on sound, proven certified methodologies and principles, such as Lean and Total Quality Management, Six sigma, Acceptable Quality Limit (AQL - ISO 2859), ISO 9001 (Certified since 2006), ISO 27001 (Certified since 2008), CMMI ML3 (Certified since 2008) and ISO 14001 (Certified since 2015).
INNOVATION HUB
The IT Innovation HUB at SPS is a dedicated team that evaluates emerging technologies and trends. This team conducts demonstrations and creates proof-of concepts (PoCs) using cutting-edge technologies, with a particular focus on generative AI.
Case Study
Document Processing
Innovation & Automation
One of the largest insurance companies in the United States sought an innovative business partner to help standardize, centralize, and streamline its document processing operations.
SPS designed a centralized and customized solution for digitization, indexing and business process management services, delivered through SPS document processing centres in the United States and Vietnam, implementing a 24/7 optimal service delivery model (Follow the Sun) capable of increasing automated direct processing (STP) by 30%.
Why Vietnam. Why SPS.
Vietnam has several unique structural benefits that are hard to replicate, starting with a young and highly adaptable workforce that easily embraces new tools and methods of working.
The political stability and ongoing growth mean it is now more than just a place for cost advantages; it has become a perfect setting for AI-driven operations, merging human skills with vanguard technology.
SPS recognized this potential many years ago and currently employs over 1000 specialists in Vietnam supporting 24/7 Follow-the-sun global operations for leading clients worldwide.