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Intelligent Automation

By leveraging robotic process automation and artificial intelligence organizations can achieve significant improvements in business processes

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What is Intelligent Automation?

Today’s connected customers expect accurate, instant responses on their preferred channel, 24/7. And they increasingly prefer natural, unstructured communication types like email, messaging or social media. As a result, companies are being forced to upgrade their customer experience management. They need systems that can cope with huge volumes of physical and digital communication, and can process customer queries quickly and accurately. 

Intelligent automation (IA) refers to a mix of technologies that allow companies to automate complex tasks at scale. It typically involves a combination of robotic process automation (RPA) – where software robots mimic repetitive tasks such as entering data from one spreadsheet to another – and artificial intelligence (AI). The addition of advanced cognitive technologies, like visual recognition, natural language processing (NLP), and semantic understanding, enables IA to comprehend document content e.g. a customer email. Companies are taking a strategic approach to IA and using it as an engine to power their business processes in a number of areas.

Learn more about RPA and IA in our Whitepaper

Our Intelligent Automation offering

Customer Communications

Conventional communications channels are still going strong. However, customers expect to communicate with businesses through a variety of digital channels. Intelligent Automation (IA) can assist companies to overcome these challenges and provide the same seamless experience across all their physical and digital communication channels.

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Mailroom Automation

Businesses running large omni-channel mailrooms deal with the pressures of processing large volumes each day. Quantities can be sporadic, adding to the complexity of managing unstructured information. Intelligent Automation can be used to replace manual information handling in the mailroom.

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Claims Automation

Companies shoulder an immense workload when it comes to customer claims. Due to the complexity and volumes, employees can become bottlenecks along the process. By leveraging automation, claims are processed almost instantly and companies can enable faster refunds and create a better customer experience. 

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Smart System Integration

Many companies still rely heavily on legacy software applications for data processing. Re-platforming can be very expensive and time-consuming, luckily this is where Robotic Process Automation (RPA) can help. We use RPA to extract information from one system and move it to another.

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THE BENEFITS OF SPS’ INTELLIGENT AUTOMATION SOLUTION

  • Greater accuracy

By automating manual, error-prone processes

  • Cost reduction

Automating repetitive manual tasks can result in cost savings of up to 74%, allowing companies to concentrate their spending on human talent where it adds the greatest value

  • Faster response time

Process information quicker and cut response times, resulting in happier, more satisfied customers

  • Better customer experience

IA helps create an always-on organization that can respond to customer needs 24/7

  • Physical/digital hybrid

​​​​​​​SPS IA Solutions can be used to optimize processes in both the physical and digital worlds

Related Market insight

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Infographic

Intelligent Automation

1 minutes
11 January 2019
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DIGITAL MAIL DELIVERY AT THE HEADQUARTERS OF SWISS POST

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Case_study

PROCESSING OF PRESCRIPTIONS FOR A GLOBAL MEDICAL TECHNOLOGY COMPANY

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Find out how your business could benefit from SPS