93% of CXOs say operational transformation is key for their future success.
It is estimated that there will be more change in the next five years than has occurred in the past 50. Modern organizations are increasingly evaluating outsourcing options to help them adjust to the new operating environment and gain strategic advantages. These include:
- Tech adoption – Leverage technology such as AI, hyper-automation and big data analytics faster than the competition
- Stakeholder experience – Maximize the customer experience to win more business and enhance the employee experience to retain the best workers.
- Race for talent – Overcome shortages of skilled workers, especially digital talent.
- Operational excellence – Outsource non-core activities to optimize operations and improve strategic focus.
STRATEGIC OUTSOURCING
Create value and drive Growth
38%
of executives expect their organization’s level of outsourcing to increase over the next two years.
75%
of CXOs see outsourcing as a strategic value-creator rather than just a cost-saver.
2.5x
higher revenue growth for companies that are re-inventing operations.
IDC REPORT: DIGITAL TRANSFORMATION THROUGH OUTSOURCING
Top-performing organizations are increasingly looking to strategic outsourcing as a way to adapt to new market conditions and deliver superior results. Whereas previously outsourcing was mainly focused was on cost savings, it is now being used as a key business enabler.
An experienced outsourcing partner can help you optimize processes, tap into talent pools and access best-in-breed technology. Instead of just labor arbitrage, outsourcing is a strategic lever you can use to drive innovation and grow sales.
Discover how Outsourcing business processes to a trusted strategic partner will accelerate an AI-innovative and successful digital transition through the new Business Report focused on Digital Transformation and Operational Excellence by IDC & SPS.
Whitepaper
Digital Transformation and Operational Excellence Through Strategic Outsourcing
IDC Report
Outlooks on C-Suite technology Priorities and challenges for 2025.
What C-Suite Leaders Value Most from Vendor Partnerships
Co-creation with partner ecosystems is the #2 critical business objective for the technology function in the next 12 months.
The top strategic partners for GenAI are:
- Cloud vendors
- Infraestructure Players
- Service Providers
BPS industry will develop innovative all-in-one outsourcing solutions combining process experties, scalable technology and the right people to drive operations.
Source: IDC Worldwide C-Suite Tech Survey, October 2024, N = 956
Main benefits of Strategic Outsourcing
INNOVATION
By providing access to the latest technologies and the best global talent, strategic outsourcing can be a major driver of innovation. 75% of companies using strategic outsourcing generate most of their sales from new innovations.
SPEED TO MARKET
Outsourcing helps companies to streamline resources and optimize processes, meaning companies can launch new products and services much faster. 86% of organizations using strategic outsourcing have a shorter time-to-market than their peers.
DIGITAL ACCESS
Outsourcing can provide access to leading process expertise and a global pool of skilled workers. 80% of companies are struggling to find the digital talent needed to implement their digital strategies in house.
STRATEGIC FOCUS
Outsourcing non-core activities enables companies to focus more sharply on the markets, customers and innovations that really matter to their business.
Choose the right
Outsourcing partner
SPS is a world leader in technology-driven business transformation.
We empower businesses to adapt and thrive in a complex, fast-changing world.
To do so, we pair a global talent pool, deep process expertise and powerful AI-enabled services with more than 20 years of BPO experience, in more than 20 countries and 30 languages.
We do this through two primary Global Business Lines:
ENTERPRISE WORKPLACE SOLUTIONS
The new world of work today demands a seamless, agile approach to serving employee and client needs. SPS delivers Workplace Experience and Office Logistics solutions for organizations across all industries seeking to elevate employee and client interactions while reducing operational complexity across office support services
TECHNOLOGY BUSINESS SOLUTIONS
SPS leverages a suite of advanced technologies – including Artificial Intelligence (AI), Optical Character Recognition (OCR) and Robotic Process Automation (RPA) – optimized business processes, and access to a global talent pool to enable our clients to achieve seamless digital transformations that drive business growth, operational efficiency, and sustainable impact.
How can we help you?
Transform your Operations
with SPS
SPS is setting the standard when it comes to global strategic outsourcing. With our world-class digital capabilities, process excellence and passionate team, we are re-defining what is possible with outsourcing.
Whether it’s enabling superior hybrid workplaces, optimizing business processes or scaling operations for innovative products and services, SPS is your trusted partner for digital transformation.