87
Employee Satisfaction Index achieved in 2025
At SPS, sustainability is about how we run our business responsibly, transparently and with long term resilience in mind.
Progress is a dynamic variable that evolves based on the systems, behaviors, and decisions that underpin it. Digital transformation and smart processes help our clients become more efficient, reduces their carbon emissions, and implements flexible work patterns without compromising service or quality.
Our commitment to the UN Global Compact remains central to our approach. Alignment with its Ten Principles and the Sustainable Development Goals helps embed sustainability considerations into day-to-day decision making.
Reshaping the Future
Download the SPS Sustainability Report
2025 / 2026
ESG is integral to how SPS operates responsibly and creates long term value. This report sets out the progress made in 2025 and reflects the collective effort underpinning ESG across SPS.
Sustainability highlights we are proud of
SPS earns EcoVadis Silver rating
This rating, places us in the top 15% of companies assessed by EcoVadis and in the top 8% of our industry.
Science-based climate targets formaly validated by Science Based Targets initiative (SBTi)
Confirming alignment with a 1.5°C pathway.
11%
Voluntary employee turnover rate
700+ employees joined the Walk Around the World initiative
Teams from Vietnam, Hungary, and Poland joined forces and walked 68,630 kilometers (1.7 times the circumference of the Earth) to raise money for different charities
Feb 25, 2026
31%+
Women in senior leadership roles, up from 24.2% in 2023.
UK&I CEO wins Inclusive Awards recognition
The award recognises Gary Harrold's leadership in advancing equality, diversity and inclusion (EDI) within SPS and reflects the organisation’s structured, long-term approach to embedding inclusion into governance, culture and decision-making.
October, 2025
Vietnam climate initiative restores coastal resilience
SPS supported the planting of 1,300 coastal protection trees in Bến Tre province, Vietnam, helping strengthen natural defenses against erosion.
SPS strengthens ethical sourcing standards
SPS expanded due diligence for higher-risk procurement categories, including uniforms and workwear, identifying and addressing supply chain risks earlier.
46.4%
Reduction in total emissions since 2023 baseline
ESG Governance Board fully embedded
The ESG Governance Board became fully embedded across the organization in 2025, providing enterprise-wide oversight of environmental, social and governance priorities.
Our ESG Commitment
UN Global Compact
Our commitment to the UN Global Compact remains central to our approach, aligning our global operations with its Ten Principles and the Sustainable Development Goals.
Ecovadis Medal
SPS received an EcoVadis Silver rating, placing us in the top 15% of companies assessed by EcoVadis and in the top 8% of our industry. This recognition reflects solid progress across multiple ESG commitments.
Science Based Targets initiative
A key milestone in 2025 was the formal validation of SPS’s science-based targets by the SBTi, marking a significant step forward in aligning our climate strategy with a 1.5°C pathway.
Global Reporting Initiative
Our approach to reporting on decarbonisation efforts is aligned with recognized standards, including GRI 305 (Emissions) and GRI 302 (Energy).
Our work aligns with the Sustainable Development Goals
As an active participant in the UN Global Compact, we report openly on our progress: 2025 marked a clear shift from goal planning to measurable delivery. We focus on the areas where we can make the most difference in our workplaces, our technology and the way we manage information.
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Investing in training, leadership and digital tools empowering employees.
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Promoting gender equality through policies, leadership and safe workplaces.
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Supporting growth with fair jobs, training and local partnerships.
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Reducing emissions through renewable energy, optimization and digital solutions.
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Strong governance and ethics framework, clear codes of conduct and robust data‑protection controls.
Our main ESG focus areas
SPS’s long‑term sustainability work is grounded in the ESG topics that matter most to our stakeholders and to our business performance. These topics were established in our materiality assessment and now sit at the heart of our strategy.
Customer Relationship Management
- World-class Net Promoter Score 80
- Contract Renewal Rate >95%
Information Security & Data Protection
- IT Security Awareness Yearly Employee Training
- IT Security Scores above market (Microsoft, Tenable)
Human Capital & Talent Development
- Highly engaged workforce with ESI >70
- Voluntary Turnover below market average
Business Resilience & Risk Management
- Green SLAs: meet >97% of all
- Regular BCP exercises in all regions
Financial Health
- Revenue growth above market average
- Healthy EBITDA margin
Compliance
- Zero Compliance Breaches on Anti-Corruption, Antitrust or AML
- ISO Certifications and industry standards
Product & Service Development
- Transformation from physical document management service provider
- Strategic technology workplace and BPS outsourcing partner
Climate Change
- Internal CO₂ emissions report
- Near-Term 2033 Target: 54.6% reduction in Scope 1,2, and 3 emissions from a 2023 baseline
- Net Zero Target: Long-term goal to achieve net-zero emissions by 2050
Equity, Diversity & Inclusion
- Over 30% women in leadership roles
- Current gender mix across SPS (about 50/50)
How SPS drives ESG values
* People
Our people are the key to our global success. We promote individual performance within wider, shared team efforts, making our workplace inclusive, safe, attractive and welcoming for everyone.
*Diversity
As a global organization with over 8,000 employees in more than 20 countries, we believe in equal opportunities and foster a diverse culture, whether in terms of nationality, gender, culture, or age.
*Ethics
Integrity is at the core of our business operations, as it shapes our reputation, strength, and our clients’ confidence in our activities. We ensure this value through global policies such as the SPS Code of Conduct.
*Environment
As a highly digitalised, service-based company, we have a relatively lower CO₂ footprint. Nonetheless, we are committed to increasing operational efficiency, reducing our own emissions, and supporting our clients in doing the same.
*Data
We comply with all relevant regulations and applicable requirements regarding data privacy and protection. We commit to being good guardians of our people, our data, and our planet.
The Insights that lead our operations
Progress in ESG is never the result of one function alone. I would like to thank colleagues across SPS who contribute to this work — through data, controls, training, challenge and improvement. Their professionalism and shared commitment to doing the right thing continue to shape how ESG is managed across the organization.Christina Banahan, Global Director ESG, SPS Global