May 5, 2026
Bestshoring approach for comprehensive, highly qualified document processing.
The project links operational units in Germany and Vietnam to improve process management efficiency, as well as service quality, while meeting strict regulatory requirements.
A key factor in the collaboration is SPS’s location model. With processing capacities and different areas of specialist expertise in Germany and Vietnam, a compelling business case emerged for MorgenFund.
“We combine technology, skilled staff and standardised processes across multiple locations. To achieve this, we break processes down into individual steps, digitise them and distribute them in such a way that simple tasks are processed automatically, whilst special cases and complex issues are routed to where the expertise lies.” says Oliver Wibbe, Managing Director at SPS Germany, describing the best-shoring model.
SPS gradually took over the investment fund processes for MorgenFund, culminating in end-to-end process integration. The collaboration covers the process steps of scanning, classification, indexing and data entry . The aim was to streamline all steps from document capture to final processing and to improve process quality.
The company now handles large parts of the document workflow – from opening custody accounts through portfolio changes to the final closure of custody accounts.
We combine technology, skilled staff and standardised processes across multiple locationsOliver Wibbe. Managing Director, SPS
The overall process is spread across several locations: scanning and capture take place at the SPS site in Eschborn, indexing in Waltershausen and processing at the site in Ho Chi Minh City, Vietnam. To this end, SPS quickly established a dedicated team of experts comprising around 30 staff members.
Seasonal peaks and fluctuating processing volumes are common in the financial services sector. SPS implemented a flexible staffing model that dynamically adapts to demand and enables same-day processing of transactions.
The automation of data extraction and processing, as well as the use of further technologies, help to minimise manual intervention and increase the accuracy of data processing . By scanning, classifying and indexing documents, the company has significantly reduced processing times. Furthermore, further AI-driven optimizations to the workflow are already planned.
Stefan Reineke, Head of Operations at MorgenFund, emphasises above all the collaboration in day-to-day operations: “For us at MorgenFund, SPS is a long standing, reliable partner with whom we are taking the next step towards a lean, effective and flexible process structure as part of our service expansion. We benefit from a trusting and collaborative partnership in both project work and day-to-day business.”
We benefit from a trusting and collaborative partnership in both project work and day-to-day business.Stefan Reineke, Head of Operations at MorgenFund
The collaboration between MorgenFund and SPS is designed as a long-term partnership. An established governance model and regular steering meetings ensure smooth operations, high service quality and rapid response times when processes need to be adapted. The joint workshops allow for the identification of greater potential for digitization and automation, which is already leading to new processes being prepared for transfer.
IDP for Financial Services by SPS (Alternative Case Study)
Oliver Wibbe also sees great potential in the best-shoring model for new, state subsidised pension products: “The combination of cross-location process models and technological support enables financial institutions to manage fluctuating volumes and complex requirements efficiently whilst ensuring regulatory compliance.”
Particularly regarding pension savings accounts, the ‘Early Start’ pension and existing Riester contracts, this provides clear economic leverage for the processing of these procedures.
At SPS, we empower businesses to adapt and thrive in a complex, fast-changing world. With over 20 years of experience contributing to our clients' continued growth in more than 20 countries and 30 languages, proudly maintaining a world-class Net Promoter Score of 80 and a contract renewal rate over 95%.
Ensuring agile global business continuity through Agentic Automation and elevated Workplace Experience , we provide Swiss quality services through innovative thinking to more than 600 leading clients worldwide, moving towards a bright future built on a strong and proud past.