SPS achieves world-class customer satisfaction rating

SPS announced the results of its annual customer satisfaction survey (CuSat), revealing another year of exceptional performance and with a record-breaking Net Promoter Score (NPS) of 85 points. This marks the eighth consecutive year SPS has achieved a world-class NPS, reinforcing its position as a trusted partner to clients worldwide.

The annual customer satisfaction survey, conducted by an independent market research institute, gathers feedback from SPS clients worldwide on core aspects of customer experience, including overall satisfaction, loyalty, customer care, and innovation.

This success reflects the commitment of all our global and regional teams. Whether working directly with clients or supporting our business through operations, every contribution makes it possible to sustain these highly satisfactory results year after year.

Key highlights from the 2026 customer satisfaction survey

• SPS achieved an NPS of 85, a world-class result for the eighth consecutive year showcasing SPS’ position as a leader in customer satisfaction.
• Clients reported high levels of satisfaction across all measured areas, reflecting the company’s commitment to delivering exceptional service, innovation and value.
• This year’s survey reached over 600 clients, representing 85% of SPS’ total revenue with a strong response rate of 60%.

SPS would like to express gratitude to all stakeholders for their significant contributions to these exceptional results.

We are incredibly proud and grateful for this recognition from our clients. It reflects our commitment to innovation, excellence, and building long-term partnerships. This acknowledgment demonstrates that our people-first, customer-focused mindset truly delivers value.Jörg Vollmer CEO, SPS