SPS achieves world-class customer satisfaction rating
Aug 26, 2025
SPS announced the results of its annual customer satisfaction survey, revealing another year of exceptional performance and with a record-breaking Net Promoter Score (NPS) of 80 points. This marks the seventh consecutive year SPS has achieved a world-class NPS, reinforcing its position as a trusted partner to clients worldwide.
“We are incredibly proud and grateful for this recognition from our clients,” said Joerg Vollmer, CEO of SPS. “It reflects our commitment to innovation, excellence, and building long-term partnerships. This acknowledgment demonstrates that our people-first, customer-focused mindset truly delivers value.”
The annual customer satisfaction survey, conducted by an independent market research institute, gathers feedback from SPS clients worldwide on core aspects of customer experience, including overall satisfaction, loyalty, customer care, and innovation.
Key highlights from the 2025 customer satisfaction survey:
- SPS achieved an NPS of 80, a world-class result for the seventh consecutive year showcasing SPS’ position as a leader in customer satisfaction.
- Clients reported high levels of satisfaction across all measured areas, reflecting the company’s commitment to delivering exceptional service, innovation and value.
- This year’s survey reached over 630 clients, representing 85% of SPS’ total revenue with a strong response rate of 61%.
SPS would like to express gratitude to all stakeholders for their significant contributions to these exceptional results.
RELATED ARTICLES
SPS honored for Excellence in Employee Wellness
SPS has been recognized for excellence in employee wellness programs as part of the ninth annual Stevie Awards for Great Employers, “the Olympics for human resources professionals".
EcoVadis Silver rating for 2025
A significant milestone to demonstrate sustainable work practices
Promoting diversity and inclusion
Equality, diversity and inclusion are concepts that are becoming more important for all of us, and at SPS we believe that our people should be able to feel comfortable and confident bringing their whole selves to work.