SPS Workplace Experience services create a seamless, service focused environment that empowers employees and business partners to collaborate effectively—whether they’re onsite, remote, or hybrid.
Designed for organizations navigating rapid change, rising employee expectations, and a competitive talent market, our offerings deliver personalized, high touch support through hospitality-focused Service Ambassadors. The result is a connected, culture-driven workplace that anticipates employee needs, strengthens collaboration, and helps organizations perform at their best.
What is SPS Workplace Experience?
SPS delivers elevated Workplace Experience services as part of our Enterprise Workplace Solutions, helping organizations create connected, service focused environments where employees can collaborate, stay productive, and feel supported, wherever they work.
From virtual reception and meeting support to desk booking, smart lockers, and digital mail services, we provide seamless, frictionless experiences that strengthen culture, boost engagement, and enhance organizational performance.
Embedded within your workplace, our Service Ambassadors anticipate needs, personalize interactions, and deliver high touch support that elevates productivity and drives retention for both employees and visitors. SPS empowers smart hybrid workplaces where teams can focus, collaborate, and thrive.
Our Services include
SPS Workplace Experience services drive employee engagement and productivity in the following areas:
Front of House & Virtual Reception
Our Front of House & Reception services provide a professional and welcoming experience for visitors, whether they are physically present or connecting remotely. Our team of trained receptionists ensures that every visitor is greeted professionally and directed to their desired destination. With our virtual reception services, we use advanced technologies to provide a seamless and personalized experience for remote visitors, ensuring that they receive the same elevated guest experience as in-person visitors.
Elevated Hospitality
Today’s employees expect more from their work experience. Our hospitality-trained teams create service-focused environments that are tailored to your company’s culture. From service touchpoints to curated experiences, we optimize the workplace experience to create memorable moments and keep your workplace connected, supporting your employees wherever and whenever they work.
Conference Room and Meeting Support
Creating a frictionless and efficient meeting experience is crucial for productivity and collaboration. Our Conference Room and Meeting Support services allow your employees to easily book meeting rooms, access resources, and receive assistance with presentation technology. We also coordinate all aspects of hospitality services to make sure that every meeting is a success.
Audiovisual (A/V) & Technology Support
Technology enhances the communication process in the work environment and it is imperative that malfunctions are avoided. Our A/V & Technology Support services offer comprehensive assistance with audiovisual equipment, video conferencing systems, and other technology tools. Our skilled technicians check and verify that all equipment is functioning properly and provide training and troubleshooting support to maximize productivity and minimize downtime.
Helpdesk & Concierge
We understand the importance of providing excellent support to your employees and guests. Our Helpdesk & Concierge services ensure that any inquiries are promptly addressed and resolved across the SPS portfolio. Our knowledgeable team is available 24/7 to provide technical support and assist with any other requests, such as booking transportation or recommending local amenities, or connecting to other SPS teams.
SPS Workplace Experience services elevate the employee experience by transforming how your people access workplace support—whether they’re onsite or remote. As a vendor agnostic partner, we design right fit technology solutions with the industry’s leading platforms.
We apply smart workplace technologies to elevate visitor experiences, optimize workflows, and strengthen security. From virtual reception and cloud based visitor management to mobile workplace apps and digital resource booking, we create flexible, connected, and efficient work environments.
Powered by SPS Nexus and advanced workplace technologies, our services integrate seamlessly with existing systems to simplify service requests and enhance employee interactions.
Benefits of Outsourcing Workplace Experience Services
As a global outsourcing provider of innovative, technology-enabled business process solutions — with the local insight and expertise to tailor them effectively —we partner with clients to build smart, adaptable solutions for an ever changing world.
SPS delivers workplace impact that reaches across industries and around the globe, including:
Elevated employee and guest experience
Stronger workplace culture and engagement
Frictionless meetings, collaboration, and workplace service
Hospitality-driven service delivery across every touchpoint
Improved productivity through seamless support
Higher employee retention and workplace satisfaction
By making hybrid workplaces a reality, we drive employee engagement and workforce productivity. By transforming operations, we enhance client satisfaction and business efficiency. By putting omni-channel strategies into practice, we enable companies to communicate more effectively with their clients and to create exceptional client experience. And that’s only the beginning.
In a world where work happens anywhere, SPS ensures employees have the workplace services they need – wherever they are – strengthening collaboration, enhancing satisfaction, and creating a more seamless and dependable work experience across your entire organization.
Case studies
Redefine what’s possible for your hybrid workplace.
Redefine what’s possible for your hybrid workplace.
Partner with SPS to create an experience led environment trusted by leading global organizations—and designed for the future of work.
Let’s build your next generation workplace
Connect with our solutions experts to explore how SPS can elevate your employee experience and create a more productive, engaged, and future ready organization.