Healthcare Solutions Switzerland

Standardized processing, predictable costs, high security

THE CHALLENGES OF SWISS HEALTH INSURERS

Today, the hybrid input process, i.e., the processing of physical and digital documents, is usually highly fragmented, an automated end-to-end process often does not exist, and the technical system landscape is very complex to maintain.

Document processing includes receiving, manually sorting, scanning, reading, categorizing and transferring the data to the core system (e.g. Syrius or Sumex). This process is ensured by different teams. If the document is submitted already digitized, it is again checked by another team.

Intelligent end-to-end automation

Our service specializes in receiving your physical (letter, fax) and digital incoming mail (SMS, email, web portal, app, EDI) across all communication channels. We sort, classify and capture your documents such as cost statements and TARMED invoices and make the data available directly in your target system. SPS supports you in data preparation, which is not yet covered by your core application. SPS customers can thus focus on their core competencies and save a lot of time, because we relieve the specialists of simple and repetitive administrative tasks. 

SPS also handles the entire output management for you and professionally prepares all outgoing information (paper brochures, mailings, customer data on the portal, etc.) for all possible communication channels and handles the dispatch to your customers.

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Whitepaper

Intelligent Health

The Way To Smart Customer Communication

5 minutes
03 December 2022

CUSTOMER REFERENCE

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Case study

Visana

Visana

Read more
5 minutes
03 December 2022
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THERE ARE MANY BENEFITS FOR YOU

  • Saving time through automation

We handle the technology issues for you and also manage the peaks in your business. You get immediate access to the information you need for service processing and verification, among other things, and can thus respond promptly to customer concerns and complaints.

  • Standardized processing

Depending on customer requirements, SPS offers customer-specific or standardized SLA and rule sets

  • Location

We perform the processing centrally in our Swiss service centers

  • Predictable costs

Thanks to automated and standardized processes as well as centralized services, you can plan your costs better

  • High security

We ensure a high level of security by complying with all regulatory requirements (DSC, ISO/IEC, ISAE, GDPR) as well as through data encryption, logging and traceability

  • Fast go live

By means of a proven standard procedure in the implementation project, we guarantee a fast productive implementation

  • Experience

We demonstrate many years of experience in information management with industry expertise in the health insurance business

Market Insights

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CONTACT US FOR MORE INFORMATION

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v1.0.275 | 2024/02/14 09:10:27