SPS Receives Top Honors in HR Strategy for its Elevate Training Program
Dec 5, 2024
SPS North America, a leading provider of business process outsourcing and innovative data management services, has been awarded the Platinum Award for Best HR Strategy in the second season of the 2024 Titan Business Awards. The recognition honors the company’s “Elevate for SPS” training program, which is designed to align operations with clients' core values, corporate culture, and operational needs, with a strong emphasis on delivering exceptional hospitality.
Launched in 2023, the “Elevate for SPS” program was created to engage and inspire SPS North America team members on a transformative journey, empowering them to provide outstanding service in every role. The initiative ensures that customers experience a high level of hospitality, where staff anticipate client needs and offer personalized services tailored to individual preferences.
“As the modern workplace evolves, and companies explore the optimal return-to-office strategies for their culture, SPS’ Enterprise Workplace Solutions ensure that we deliver exceptional service to our clients’ employees, whether working onsite or remotely,” said Alexander Burgess, Chief Operating Officer of SPS North America. “Elevate for SPS’ focuses our employees on delivering customized services for each client. It is more than just a program; it is a commitment to continuous improvement and a culture that champions excellence.”
Valerie Mahoney, Chief Human Resources Officer at SPS North America, added, “Employee training and development are vital to SPS' culture and integral to our success. As an industry leader in employee development, we average over 40 hours of training per employee across all levels. ‘Elevate for SPS’ has been key not only in enhancing customer experiences but also in providing growth opportunities for our staff. We are honored by this recognition from the Titan Business Awards and the International Awards Associate.”
The Titan Business Awards was created with a singular goal: to recognize and celebrate the accomplishments of organizations and entrepreneurs on the global stage. By giving recognition to both small enterprises and large corporations alike, the Awards are committed to fostering inclusivity and equal opportunity for all, whether they are well-established brands or emerging start-ups. With over 1700 submissions, the competition for the 2024 Titan Business Awards highlighted global talent and excellence.
The competition, hosted by the International Awards Associate (IAA), welcomes participants from across the business spectrum. Entrepreneurs, small businesses, and multinational corporations alike are invited to compete for the coveted Titan awards, ensuring that the competition reflects the diversity and dynamism of today’s global economy.
“As the business world continues to transform, adaptability and vision are crucial to long-term success,” said Thomas Brandt, spokesperson of International Awards Associate (IAA). “This year’s winners exemplify the leadership and innovation that will drive the future of industries forward. The Titan Business Awards shine a spotlight on those who innovate, adapt, and lead. Congratulations to all our winners, whose bold ideas and determination prove that excellence in business knows no boundaries. Their success sets a high standard for others to follow.”
RELATED ARTICLES
How to boost Customer Experience
In today's commoditized market, Customer Experience (CX) emerges as the primary strategic differentiator. 88% of final customers plan to...
Building a talent-centric organisation
In order to remain competitive, companies need to rethink their approach to attracting and retaining the best workers.
SPS rated with Outstanding Net Promoter Score
Our commitment to excellence by achieving an outstanding Net Promoter Score (NPS) of 80 points