As outsourcing evolves from being a cost-saver to a key strategic business-enabler, selecting the right partner is becoming more important than ever. CXOs are focusing on new criteria to evaluate potential outsourcing service providers.
Beyond cost factors, the three most important selection criteria are:
To fulfil these expectations, providers need the right level of experience and the right team to build, operate and evolve tech-driven outsourcing solutions.
SPS is a global leader in tech-enabled outsourcing. We power the performance of our clients by providing access to best-in-breed technology and superior business process operations at scale. With our exceptional team and innovation mindset, we help businesses re-imagine workflows, embrace digitalization and super-charge innovation.
Being able to rapidly adopt new technologies and integrate them into core business processes, will be crucial for future success. SPS brings a unique and holistic approach to innovation – delivering the optimal mix of skilled people, process excellence and world-class technology to maximize benefits for our clients. SPS already provides GenAI-enabled BPO services, giving companies direct access to this game-changing technology.
A successful outsourcing partnership requires a deep understanding of the client’s business, processes and goals. At SPS, we start by analyzing our customers’ operations, and then explore the most effective tech-driven solutions for their unique challenges. This allows us to create tailored offerings that generate real strategic value and a high ROI. Our client-first approach is why SPS’ net promoter score (NPS) is 81, which is considered world-class.
SPS works with over 600 clients around the globe, including 20% of Fortune 100 companies, and has in-depth expertise in the banking, finance, insurance and health sectors. As well as leveraging the know-how gained from working with our global client base, we are constantly innovating, refining and upgrading our processes to ensure our operations maintain the highest world-class standards. This is evident in our industry-leading contract renewal rate of over 95%.
When it comes to operational transformation, a key challenge is having the right digital and process expertise in place. SPS’ experienced team helps to create and realize new strategic possibilities for our clients. We cut through the noise of the tech market, understanding the right time to invest, and the best technologies to adopt to ensure client success.
SPS’s net promoter score (NPS) is considered world-class and demonstrates our commitment to customer-centricity, exceptional service and innovation.
Our customer base includes 20% of Fortune 100 companies, a key indicator of our widespread influence and reach across industries, countries and cultures.
SPS provides GenAI-enabled BPO services, giving companies direct access to this game changing technology.
Our awards and recognition highlight our unwavering dedication to excellence across industries, delivering exceptional customer service.
SPS is redefining strategic outsourcing with cutting-edge digital capabilities, process excellence, and a dedicated team—delivering exceptional results for our clients.
Unlock the power of possibility.