How records management empowers your people
SPS partners with Metataxis to take charge of business-critical information
May 8, 2025
Achieving a smooth employee experience is vital as we return to regular office attendance and is beginning to stand out as a key competitive advantage – for SPS that means creating an efficient and frictionless environment to enable our clients’ employees to thrive. The modern workplace offers one clear advantage to help achieve this goal: The wealth of data we collect and store.
SPS is experienced in harnessing business critical information, and we are committed to boosting our expertise. We’ve recently invested in a new multi-level training programme to upskill on-site staff that regularly handle physical and digital records, and recently won in the Digital Transformation category at the Change Awards 2025 for our work modernising the records management solution for a legal client. We know that information is vital to our clients, and sometimes that means working collaboratively to design the best solution.
Mike Ferris, Head of Strategic Consultancy at SPS, explains: “The risk of fines and sanctions from mishandling data is ever-present for our clients, and effective records management is crucial to building an efficient, compliant workplace. That means creating a process that’s robust, intuitive and future proof, and sometimes that’s easier with the support of outside expertise.”
In the records space, SPS’ expert of choice is key partner and information management consultants Metataxis. The Metataxis team is well-versed in helping organizations diagnose the challenges they face with records management and can confidently demonstrate the real business value from having better data control.
“Information, first and foremost, is an asset to a business. It’s not just your corporate memory,” says Siobhan King, Information Management Consultant at Metataxis. “Everyone these days is an information manager. On a daily basis, almost all of us access or store data, and we work alongside SPS to create a solution that work for everyone.”
Her colleague Noeleen Schenk, Metataxis Director, adds: “The data you create, receive and keep is an enabler for business success. And even more than that, there’s no middle ground – if your information management isn’t helping you, then it’s hindering you. People that struggle to access key data can’t make the right decisions and can’t work effectively.”
Ultimately, different business areas have their own requirements for information. IT teams, InfoSec, compliance, and data analysts all have unique requirements that need to be considered to build a successful information management solution. Engaging with each of these stakeholders is one of Metataxis’ most valuable skills.
“Our job is one of people-focused process change,” says Noeleen. “There’s a stereotype of the Records Manager coming in and dictating to the rest of the business – but there’s no one-size-fits-all approach. Metataxis talks to your teams to understand their individual objectives; to learn what they want to gain from the information they keep, then we work with SPS to apply that.”
Mike continues: “Records management is often seen as complex, but making continued small improvements – supported by expert guidance – reduces a project’s complexities. Once your people are aligned and up to speed on good practice, productivity goes up and risk goes down. We’ve found that working together with Metataxis is the best way to achieve that.”
A common goal of both SPS and Metataxis’ processes is to leave the client in a position of confidence. Together, we build a solution that lets clients refocus on value-generating activity, away from admin or day-to-day workplace services, to create a better employee experience.
“We know we’ve succeeded if the users of a new system feel comfortable with their approach,” surmises Siobhan. “Often, the most difficult part for a client is understanding why their current method feels clunky and what opportunities they’re missing out on. What they gain from us is experience, knowledge, and confidence that they’re on the right track.”
Noeleen concludes: “The best feedback we hear from our clients is: ‘we know what to do now’. An effective records management solution gives you greater insight into your business, boosts efficiency and makes life easier for your employees. All these things are vital for business success, and we equip our clients with the knowledge to achieve that success.”
By working in partnership with Metataxis, SPS offers a robust records management framework that helps you maximise the potential of your stored information. With expert insights, allied to SPS connectivity, you can drive new efficiencies and empower your employees make smarter business decisions.
ABOUT METATAXIS
Founded in 2002, Metataxis is an established information management consultancy. Its team of highly experienced information management architecture experts support organisations in the management, organisation and control of their key information assets to drive business value. It has spent the last 20 years helping over 300 clients in the public, private and third sectors, offering a wide range of information management and information architecture services, including consulting, system implementation and training.
Metataxis will be hosting a roundtable event discussing records management at the SPS Connected Workplace Summit, held in the UK in June 2025. The event will be hosted at Mercedes Benz World, offering driving experiences between the day’s engaging speakers, including our keynote speaker Dame Inga Beale.
If you are interested in hearing more about SPS, Metataxis and how records management can benefit the employee experience, sign up to attend the event now.
GET IN TOUCH
SPS provides comprehensive solutions to efficiently organize and maintain your business documents, from document digitisation to secure storage and retrieval. To find out more about SPS Enterprise Workplace Solutions, please contact us.
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