The customer satisfaction survey, conducted by an independent market research institute, gathers feedback from SPS’ clients worldwide on key aspects of the customer experience, including overall satisfaction, loyalty, customer care, and innovation.
Key highlights from the 2024 customer satisfaction survey:
- SPS achieved a record-breaking NPS of 81, exceeding the previous year’s already impressive score and further solidifying SPS’ position as a leader in customer satisfaction.
- Customers reported high levels of satisfaction across all measured areas, reflecting the company’s commitment to delivering exceptional service and value.
- This year’s survey saw a 68% response rate from over 600 customers representing over 85% of SPS’ total revenue, highlighting demonstrating the strong relationships SPS has cultivated with its customers.
“We are incredibly proud to announce these outstanding results,” said Jörg Vollmer, CEO of SPS Global. “This achievement is a testament to the hard work and dedication of our entire team, who consistently go above and beyond to deliver exceptional experiences for our customers. The continuous improvement in our NPS score demonstrates our unwaveringfirm commitment to customer-centricity and to building long-lasting partnerships.”
