SPS Japan

SPS is one of the world's leading technology-driven transformation companies.With a global presence capable of applying local knowledge and expertise, we partner with our clients to create smart solutions that allow them to adapt. Acting with precision, connecting people to the right information, turning data into insights, and insights into better outcomes, is what makes us the partner of choice for more than 600 of the world’s leading businesses.

NPS SCORE

RENEWAL RATE

LEADING CLIENTS

SPS IN THE ASIA PACIFIC REGION

SPS has long held a presence in the APAC region. Since 2011 we have had a footprint across Singapore, Hong Kong, China, and Vietnam; and together with our joint venture partnerships SPS has provided services to clients in South Korea, Taiwan, Philippines, Australia, and India too.

In October 2023 we launched SPS Japan, marking a major expansion for SPS in APAC and the opening of a brand-new market. SPS Japan is headquartered in Tokyo, and specialises in delivering mailroom, digital mailroom, and service desk solutions.

Enterprise Workplace Solutions

Successful enterprises understand the need to support collaboration with services that enable and enhance their culture. This requires a flexible, digital, and connected workplace model, but few have a plan or the right partners to bring it to life.

SPS offers comprehensive outsourcing solutions – enabled by SPS Nexus and Gen AI – across your business enablement services including: mailroom, scanning, records management, front of house, digital and hybrid mail, and more. All these solutions create a flexible and efficient workplace, allowing employees to focus on what they do best: delighting customers and achieving better business outcomes.

Technology Business Solutions

businesswoman looking at her mobile phone

Our Technology Business Solutions leverage a suite of advanced technologies, including Artificial Intelligence (AI), Optical Character Recognition (OCR), Robotic Process Automation (RPA), optimized business processes, and access to a global talent pool.

By incorporating these technologies, we enable our clients to achieve seamless digital transformations that drive business growth, operational efficiency, and sustainable impact. Through our solutions, businesses can navigate challenges such as global crises, market volatility, regulatory changes, persistent staff shortages, and evolving customer demands.

SUCCESS STORIES IN JAPAN

Global Financial Services Company

Since taking over this client’s UK mailrooms in 2012, SPS’ relationship with the bank has grown in size and scope. In 2023 SPS took the step of digitising the bank’s inbound mail in the UK, proving such a success that the same solution was rolled out to several European countries in 2024, as well as in Singapore, Hong Kong, Australia and crucially, Japan by the end of the year.

The bank became SPS Japan’s first direct client following its launch in October 2024, helping to transition the client’s team onto SPS Digital Mail smoothly. The solution has supported the bank’s commitment to building a flexible workplace, and delivered raised efficiency across inbound mail delivery.

Leading Global Bank

SPS had delivered front-of-house services to this global bank in Japan since 2016 through an in-country partner, before transitioning the client direct to SPS shortly after the go-live of SPS Japan. SPS also provides a range of services directly to bank across APAC and the UK, and expanding directly to Japan cements SPS as a truly global partner.

As part of the contract SPS provides reception services, as well as meeting room setup, hospitality and event support for the bank’s location. Since the transition to SPS we have delivered improved customer satisfaction as a result of the performance of our expert on-site team.

Reach Out to Learn More

As a trusted global leader, we’re relentless about leveraging the industry’s best technology as well as our passionate people to securely and sustainably drive productivity. Whether your teams work hybrid, onsite, or fully remote, we’re ready to unlock your workplace’s potential.

If you’re interested in working with SPS in Japan, APAC or globally, please reach out to us using our contact form.