Winning in times of disruption chevron_left Economic Disruption

Economic Disruption

When markets shake, 
intelligent operations don’t break

Today’s global business landscape is defined by tectonic shifts. As trade wars trigger new sanctions and protectionist policies reshape domestic markets, the conventional B2B models are beginning to fatigue. It is no longer enough to be efficient; you must be immune to the regulatory volatility and data protection hurdles that are quietly transforming the service industry.

Future winners will drive agile operating models leveraging global IT systems and a network of high-stability locations. We are here to ensure your operations don't just survive the disruption—they lead it.

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Case Study

Global insurance company keeps moving forward in partnership with SPS

SPS, a partner for more than 17 years, has played a key role in ensuring the company’s core processes stay cutting-edge.

From Troubleshooting 
to Future-Proof Operations

Many organizations have spent the last months in "reactive mode," deploying task forces to manage immediate economic shocks. But leading companies are now moving beyond troubleshooting. They are rebuilding their foundations to ensure long-term agility and resilience.

Redefining operations requires a coordinated shift across six critical dimensions: setting strategic direction, rethinking the partner ecosystem, and reconfiguring the value chain. By mastering global regulations, leveraging technology at scale, and accessing new talent pools, you transition from surviving disruption to leading through it.

From strategy to action : Intelligent Operations in practice

Intelligence of locations

Global risk management becomes more important to ensure agile and resilient operations. This is why companies are targeting "best shoring strategies" – searching for the right setup for global operations and save harbors for offshoring and nearshoring.

Strategic Offshoring

Offshoring is one of the smartest ways for businesses to scale. It allows companies to access global talent pools and reduce costs. Now companies are rethinking their location strategy with a new focus on stability and resilience to find safe harbors.

Nearshore competitive advantages

The skills gap in Western Europe is increasing, and personnel expenses remain consistently high. Leaders are therefor looking for new nearshore options for operations offering expert workforce and compliance at a competitive price point.

Global IT Hub

IT capabilities are at the core of robust global business operations. A "Global IT Hub model" offers enterprise-wide digital services for products and processes and enables global workflows and collaboration

24/7 follow the sun operations

Speed counts. Responding to customer requests faster is the key in the race for business growth. That‘s why market leaders never sleep. They operate 24/7 by aligning workstreams across time zones around the globe.

Risk and regulatory advantages

Winners turn the regulatory challenge into an opportunity. Having the right partners to master compliance in global value claims is the new competitive advantage

The numbers leaders cannot ignore

81% of CEOs

worldwide are concerned about their organization's agility in the face of change.

76% of CEOs

have postponed or stopped investment due to macroeconomic insecurity.

85% of companies

believe that compliance requirements have become more complex in recent years.

39% of companies

have relocated operational assets to another geographic market.

Winning Strategy: 
Intelligent Operations

Proactive leaders are reshaping their global value chains to ensure agile and resilient operations for future insecurities. They build their strategy upon the following cornerstones

Rethinking their global locations strategy for stability, agility and cost competitiveness.

Driving global IT system enabling global digital workflows and flexible task allocation.

Implementing high quality 24/7 operations.

Leveraging tax and regulatory compliance as a competitive advantage.

Take advantage of the "Follow the Sun" operating model by partnering with a leading BPO provider.

Working with leading partners to absorb market instability, ensuring the continuity, adaptability, and scalability of operations.

Intelligent operations will lead to new levels in agility and resilience enabling companies to fully focus on growth in times of disruption

SPS Vietnam is the key technology center supporting Business Process Outsourcing worldwide

Transforming the operations 
of industry leaders

Bestshoring Document Processing

By achieving significant cost savings, reduced processing times and noticeable quality improvement.

MorgenFund, a major player in the financial sector, was looking for a new, reliable partner to optimize its custody and securities transactions. The challenge was to take over processes from the previous service provider within a very short timeframe, increase processing efficiency, and simultaneously meet stringent regulatory requirements.

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24-7 Follow the Sun Operations

By delivering intelligent automation for faster claims processing to one of the largest US insurance providers, serving for than 20M customers. A global technology expert team from Vietnam, Poland and US supports a highly secure automation platform that allows 24/7 follow the sun operations with high complexity on rules and processes. 

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Risk & Regulatory Compliance

By implementing intelligent end-to-end systems with AI-assisted workflows for banking processes, we guarantee the best and fastest possible customer service, as well as maintaining the highest data security standards, backed by certificates of compliance with the Federal Data Protection Law, ISO 27001 and ISO 9001, provided by external third parties and reaffirmed in periodic audits.

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Strategic Outsourcing in Vietnam

By providing significant cost savings and higher-quality simultaneous service to one of the largest telecommunications companies, headquartered in Germany and serving over 200 million customers worldwide. As global leaders in high-volume document management, multiple teams in different locations, including Vietnam, offer a highly secure and certified working environment that complies with all German laws

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Smart Nearshoring in Hungary

By optimizing workflows and increasing productivity by up to 100%, processing 30,000 e-invoices, 50,000 documents, and 13,000 transactions per month for one of the world's largest leasing companies. A specialized nearshore team in Hungary manages requests and transactions daily for a fleet of 3.4 million vehicles in 42 countries.

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