SPS releases report on "The State of Return-to-Office"

Nov 18, 2024

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SPS has released a report on “The State of Return-to-Office” that synthesizes results from the 2024 SPS North America Workplace Experience Survey to provide a comprehensive look into the latest trends shaping the return-to-office (RTO) landscape. The survey asked professionals who handle operations, real estate, and workplace experience to assess the physical return to the office policies for their organization, the increase in workplace services, and the impact of AI technology on their workforce.

Notably, the survey revealed continuing trends that indicate a level of disconnect between leaders and employees:

  • 42% of employees were ‘neutral’ on their organization's RTO policy with only 16% being ‘very satisfied’.
  • For those organizations that indicated they are updating their RTO policy, 68% said they will increase the number of mandatory days in office.
  • 63% of employers said they are not changing or updating their RTO policy in the coming 12 months.
  • 47% of organizations have elevated the services and programs as employees have returned to the office when compared to pre-COVID.

"As workplaces continue to evolve, organizations are facing unprecedented changes in how, where, and when work gets done,” said Dan Moscatiello, CEO of SPS North America and Global Head of Enterprise Workplace Solutions.

    “This report provides both a benchmark and a roadmap, helping companies make informed decisions that align with operational goals and employee expectations, as leaders look to refine their workplace strategies in 2024 and beyond.”

    “At SPS, we are committed to helping organizations attract, retain, and engage top talent by providing insights that drive a productive and engaging workplace,” added Nicole Mangarella, Head of Global Technology & Innovation – Enterprise Workplace Solutions. “Whether employees are in the office or working remotely, the workplace experience can be a key driver for employee satisfaction by leveraging hospitality-focused service and cutting-edge technology to build an immersive culture that employees want to be a part of.”

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