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An exclusive day focused on to make an impact on your employee and customer experience to drive more value from your business.
This dynamic day featured expert insights across the latest trends in workplace innovation, Business Process Services, and customer communications. Thought-provoking discussions during interactive Q&A panels, cutting-edge technology from our partners, and insight into industry trends. Plus, the excitement of driving a high-performance vehicle on the test track at Mercedes-Benz World.
Agendas
We offered two agendas to choose from – one is focused on how to build an employee-driven, connected workplace to enable the very best in workplace efficiency while the other focused around the positive impact Business Process Services (BPS) can have on the customer experience.
Empowering People to Drive Business Success Workplace and the Connected Advantage
Learn how to strike a balance between building a productive work environment and growing expectations through employee feedback, expert insight and transformative ideas.
Move beyond the friction of the traditional office environment, prioritising experience to create a workplace that motivates and activates your most important assets - your people.
- 09:30Guests arrive & networking
- 10:30Welcome introduction from SPS
- 10:45Keynote address from Bruce Daisley
- 11:30Tea & coffee break
- 11:45The Connected Advantage
- 12:00State of the Workplace Report with WORKTECH Academy
- 12:20Q&A Panel
- 13:00Partner & Innovation Zone over lunch
- 15:00Driving & passenger ride experiences commence
- 16:00Event close and depart
Enhancing the Customer JourneyBPS and Customer Communications
Hear from businesses and suppliers on how they’ve used business process outsourcing to increase efficiency, reduce spend and prioritise the customer experience.
Today’s business landscape puts business leaders under pressure to optimise operations while managing rising costs.
- 09:30Guests arrive & networking
- 10:30Welcome introduction from SPS
- 10:45Keynote address from Bruce Daisley
- 11:30Tea & coffee break
- 11:45The Customer Journey
- 12:00Client Success Story
- 12:20Q&A Panel
- 13:00Partner & Innovation Zone over lunch
- 15:00Driving & passenger ride experiences commence
- 16:00Event close and depart
SPEAKERS
Bruce Daisley
LinkedIn Top Voice on Work & Workplace Culture
Bruce Daisley is one of the UK's most influential voices on fixing work, recognised as one of the world's top 10 voices on the future of work by LinkedIn. Bruce is widely published in titles like the Washington Post, Harvard Business Review, Wall Street Journal and The Guardian. His latest book, Fortitude, was described by the Financial Times as the 'best business book of the year'.
Previously he spent over a decade running Twitter and YouTube (the latter at Google) for Europe, leaving Twitter as its most senior leader outside of the US. Bruce runs the Apple number 1 Business Chart topping podcast Eat Sleep Work Repeat on work culture.
Joe Harrod
Co-founder, Signify Group
Joe Harrod offers a strong, positive perspective on the potential of Artificial Intelligence. Having worked in the field for over a decade—and through three “AI booms”—he explains why this wave is fundamentally reshaping research, creativity, media, politics and business. In 2017, Joe co-founded Signify Group, an ethical data science firm that is now the global market leader in using AI to detect and counter online abuse and disinformation.
With a front-row seat on the evolving governance of tech platforms now being disrupted by AI, he explains how search, social and ecommerce are preparing for an AI-powered future—and how brands should position for a world where business leaders and everyday consumers routinely seek guidance from AI.
Claire Ward
Chief Innovation Officer, SPS
Claire joined SPS UKI as Head of Solution Design in 2021, now leading several functions including marketing, bid management and solution design. Before joining the UKI leadership team at SPS, Claire held several senior positions in start-ups, scale-ups, and large PLCs, including technology businesses, healthcare service providers, and international publishing. She specialises in creating value through transformational change and innovation, and she is passionate about promoting diversity and inclusion in the workplace – including sponsoring the SPS Women’s network.
Nicole Mangarella
Head of Global Technology & Innovation, SPS
With 15+ years’ experience in technology design and implementation supporting business transformation, Nicole focuses on digital solutions that improve business outcomes. She specialises in software and innovation including AI, workflow automation and analytics, using site visits, reporting and audits to shape tailored recommendations.
Dr. Chesley Black
Senior Vice President, Global Workplace Experience Strategy & Innovation, SPS
A workplace and operational excellence leader with 25 years’ experience across global organisations, Fortune 500 companies and higher education. Prior to SPS, Chess was VP & Head of Workplace Management (Americas) at ISS Facility Services, and holds a doctorate in organisational leadership.
Christian Schierjott
Global Head of Business Solutions, SPS
Leader in digital transformation and innovation, Christian brings extensive experience in business transformation, operating model design, and large-scale change initiatives. His work focuses on translating emerging technologies—such as automation and AI—into practical, scalable solutions that improve efficiency, resilience, and long-term business performance across complex organizations.
Kasia Maynard
Head of Research and Editorial at WORKTECH Academy
Kasia Maynard is Head of Research and Editorial at WORKTECH Academy, where she leads global research on the future of work, workplace strategy, and emerging technologies. With a background in journalism and urban design, she brings a cross-disciplinary lens to workplace innovation. Kasia is also a Research Lead at Women in Innovation and was named in the Workplace Leaders Top 50 for 2024.
The Ultimate Driving Experience
One of the highlights of the day was the exclusive Mercedes-Benz World driving experience.
Attendees had the opportunity to get behind the wheel of high-performance Mercedes-AMG vehicles on the Handling Circuits, Dynamic Straight, and Wet Skid Facilities, guided by professional Driving Specialists. Others tested the capabilities of the iconic G-Wagen on the off-road course or experienced the thrill of the track from the passenger seat alongside a professional driver.
It was an unforgettable way to round off a day of learning, networking, and innovation.
Thank you for your interest in the SPS Connected Workplace Summit
Thank you for your interest in the
SPS Connected Workplace Summit
Complete the form to connect with our workplace experts and learn about future SPS events, executive roundtables, and thought leadership discussions focused on workplace experience, operations, and the future of work.
We look forward to continuing the conversation and exploring how leading organizations are creating workplaces that work better for employees and the business.