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Join us at The SPS Connected Summit to understand how to make an impact on your employee and customer experience.
This dynamic day will feature expert insights across the latest trends in workplace innovation, Business Process Services, and customer communications. You will hear thought-provoking discussions during interactive Q&A panels, explore cutting-edge technology from our partners, and gain insight into industry trends. Plus, if you register and secure a spot in time, experience the excitement of driving at Mercedes-Benz World.
Learn from our lineup of speakers discussing how they have adapted their workplaces and business processes to meet shifting expectations and stay competitive. Choose from an agenda featuring exclusive workplace insights, or find out how businesses are using outsourcing to optimise their customer experience.
You’ll also have the chance to take part in a Mercedes-Benz World driving experience either as a passenger or driver. Be sure to sign up soon before all spaces are filled!
Agendas
We are offering two agendas you can choose from – one is focused on how to build an employee-driven, connected workplace. And the other agenda focused around the positive impact Business Process Services (BPS) can have on the customer experience.
All guests will receive the keynote address, before splitting into two groups to respectively engage with the agendas they choose - ensuring the most value is gained from a tailored experience.
Empowering People to Drive Business Success Workplace and the Connected Advantage
Learn how to strike a balance between building a productive work environment and growing expectations through employee feedback, expert insight and transformative ideas.
Move beyond the friction of the traditional office environment, prioritising experience to create a workplace that works for your people.
- 09:30Guests arrive & networking
- 10:30Welcome introduction from SPS
- 10:45Keynote address
- 11:30Tea & coffee break
- 11:45The Connected Advantage
- 12:00State of the Workplace Report with WORKTECH Academy
- 12:20Q&A Panel
- 13:00Partner & Innovation Zone over lunch
- 15:00Driving & passenger ride experiences commence
- 16:00Event close and depart
Enhancing the Customer JourneyBPS and Customer Communications
Hear from businesses and suppliers on how they’ve used business process outsourcing to increase efficiency, reduce spend and prioritise the customer experience.
Today’s business landscape puts business leaders under pressure to optimise operations while managing rising costs.
- 09:30Guests arrive & networking
- 10:30Welcome introduction from SPS
- 10:45Keynote address
- 11:30Tea & coffee break
- 11:45The Customer Journey
- 12:00Client Success Story
- 12:20Q&A Panel
- 13:00Partner & Innovation Zone over lunch
- 15:00Driving & passenger ride experiences commence
- 16:00Event close and depart
SPEAKERS
Claire Ward
Chief Innovation Officer, SPS
Claire joined SPS UKI as Head of Solution Design in 2021, now leading several functions including marketing, bid management and solution design. Before joining the UKI leadership team at SPS, Claire held several senior positions in start-ups, scale-ups, and large PLCs, including technology businesses, healthcare service providers, and international publishing. She specialises in creating value through transformational change and innovation, and she is passionate about promoting diversity and inclusion in the workplace – including sponsoring the SPS Women’s network.
Nicole Mangarella
Head of Global Technology & Innovation, SPS
With 15+ years’ experience in technology design and implementation supporting business transformation, Nicole focuses on digital solutions that improve business outcomes. She specialises in software and innovation including AI, workflow automation and analytics, using site visits, reporting and audits to shape tailored recommendations.
Dr. Chesley Black
Senior Vice President, Global Workplace Experience Strategy & Innovation, SPS
A workplace and operational excellence leader with 25 years’ experience across global organisations, Fortune 500 companies and higher education. Prior to SPS, Chess was VP & Head of Workplace Management (Americas) at ISS Facility Services, and holds a doctorate in organisational leadership.
Christian Schierjott
Global Head of Business Solutions, SPS
Leader in digital transformation and innovation, Christian brings extensive experience in business transformation, operating model design, and large-scale change initiatives. His work focuses on translating emerging technologies—such as automation and AI—into practical, scalable solutions that improve efficiency, resilience, and long-term business performance across complex organizations.
Kasia Maynard
Head of Research and Editorial at WORKTECH Academy
Kasia Maynard is Head of Research and Editorial at WORKTECH Academy, where she leads global research on the future of work, workplace strategy, and emerging technologies. With a background in journalism and urban design, she brings a cross-disciplinary lens to workplace innovation. Kasia is also a Research Lead at Women in Innovation and was named in the Workplace Leaders Top 50 for 2024.
Don’t Miss Out on the Ultimate Driving Experience!
Sign up for our event and get the chance to experience the thrill of high-performance driving like never before!
Feel the raw power of an AMG as you take on our Handling Circuits, Dynamic Straight, and low-friction surfaces under the expert guidance of a Driving Specialist. Master precision driving, refine your skills, and even learn the art of power-sliding on our Wet Skid Facilities.
For those who crave adventure beyond the track, tackle steep inclines and deep water crossings in a state-of-the-art Mercedes-Benz G-Wagen on our 12-acre off-road terrain. With a specialist by your side, you'll experience the full capability of this legendary vehicle as you conquer every challenge with ease.
Looking for a front-row seat to the action? Enjoy a heart-pounding 15-minute passenger ride with one of our professional drivers and witness the track through their eyes.
Don't miss this exclusive opportunity — places are limited, so register now and put yourself in the driver’s seat!
Join the SPS Connected Summit 2026
Where Workplace Strategy Meets Intelligent Operations
After registration we will email you with your confirmation pass which you will need for entry to the event. For those who have been given a code by SPS or SPS partner, your place at the event is guaranteed – just ensure you still register, submit the code in the relevant box, and bring your confirmation email to the event.