Increase your operational efficiency with intelligent insurance business process automation
BPS AND AUTOMATION SERVICES FOR THE INSURANCE INDUSTRY
With unpredictable and uncontrollable external factors, insurance companies must control their risks and ensure that business operations are running efficiently. Evolving marketplace challenges are leading insurance businesses to outsource their non-core business processes to third parties - allowing them to automate their non-human-centric operations.
SPS enables insurers to become digital insurance enterprises. We identify opportunities for automation that streamline manual tasks, improve customer response times, reduce running costs, and enhance service quality.
Manage both physical and digital communications in an automated mailroom solution
SPS supports client-to-customer communication through physical and digital channels.
Faster refunds increase customer satisfaction
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THE BENEFITS OF AUTOMATION FOR THE INSURANCE INDUSTRY
Efficient claims processing
Automated insurance processes become standardized, resulting in faster document processing times
Utilizing software and machine learning to streamline data, thereby reducing errors, and improving compliance.
Improved Customer Experience
Digital document management and omni-channel customer communication all make for faster claims processing.
Lower Operational Costs
By digitizing internal business processes, skilled teams can focus on core competencies and non-human-centric tasks can be automated.
Higher Profit Margin
RPA software for insurance industries reduces the need for office resources and increases productivity per employee.
DBS KEEPS MILLIONS OF WORKPLACES SAFE IN PARTNERSHIP WITH SPS
- The challenge: Workplace protection. The Disclosure and Barring Service (DBS) manages a crucial service to ensure the UK’s population is protected, utilising the support of reliable suppliers – such as SPS.
- Solution: Secure Processing. SPS processes both DBS’ incoming paper applications and outbound certificates, delivering both from a specialised and secure site.
- Benefits: 99.9% SLA on over 150,000 annual applications and 7 million certificates each year.
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