Intelligent Automation can be used to replace manual information handling in the mailroom. Documents – whether physical or digital ­– are scanned. Then the most relevant information is automatically classified and extracted, using a mix of optical character recognition (OCR) and advanced Artificial Intelligence (AI).

Companies can use IA to automate 80% of mailroom processes, leaving human workers to concentrate on what they do best: managing more complex, nuanced tasks. IA can reduce processing times and increase accuracy, whilst allowing companies to scale up and down rapidly in response to demand. Effectively creating a digital mailroom.   

IA improves efficiency and performance by enabling departments to meet service level agreements more easily. IA facilitates a consistent quality of service, even when customers flip between communication channels, improving the customer experience.

• Process data in up to half the time
• Operate  24/7 with 98% accuracy
• Easily scale for seasonality and volume anomalies
• Reduce costs by up to 74%