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FOR THE FOURTH CONSECUTIVE YEAR, SPS BREAKS THE “WORLD CLASS” THRESHOLD FOR CUSTOMER SATISFACTION

Zurich – SPS, the leading outsourcing provider for business process solutions and innovative services in document management, achieved a world-class Net Promoter Score (NPS) of 79 points for 2022. This is the fourth consecutive year SPS has gained a “World Class” ranking in the customer satisfaction survey.

“Our customers gave us a Net Promoter Score of 79, well above “World-Class”. Great customers inspire and enable us at SPS to deliver our best work, so we are thankful for their recognition. I speak for all at SPS when saying that we look forward to evolving and growing with our customers and helping them to digitize and transform their businesses,” said Joerg Vollmer, CEO of SPS.

The annual SPS customer satisfaction survey of around 400 clients is conducted independently. It assesses how willing customers are to recommend SPS, as well as other key markers of customer satisfaction, with a threshold of 70 points above which customer satisfaction is regarded as World Class.

Even as we faced a challenging labour market in several regions, SPS has continued to deliver high customer satisfaction. In the survey, all SPS regions achieved a score that ranked them as “World Class”.

SPS thanks all of its stakeholders for these outstanding results.


ABOUT SPS

We connect the physical and digital worlds

SPS is the leading outsourcing provider for business process solutions and innovative services in document management. A strong international client base relies on SPS’ ability to envision, design and build end-to-end solutions, and to be its trusted advisor for the key value drivers in BPO: location strategy, process optimization and technology, such as intelligent automation. Headquartered in Bern, Switzerland, SPS’ approximately 8,000 employees and specialized partners span the full range of the industry with a focus on banking, insurance, telecommunications and healthcare, addressing customer needs in more than 20 countries.

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SPS Global Communications

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