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SPS North America Shares Best Practices for Document Processing
Since 2008, Document Strategy Forum (DSF) has been the industry’s preeminent collaborative workshop for professionals responsible for creating and managing content, communications, and strategies to network, learn and share emerging solutions. As a major provider of Digital Transformation and Intelligent Document Processing Solutions, SPS is exhibiting at DSF to share expertise on how companies can gain competitive advantage, improve end-to-end processing, and heighten productivity with SPS’ growing portfolio of innovative document solutions.
At SPS, we believe that there is always a better solution, and peer-to-peer environments like Document Strategy Forum foster the types of industrywide conversations that unlock possibilities for our clients and the people they serve.
Article
SPS North America Shares Best Practices
for Document Processing at Document Strategy Forum
Amid high inflation, new geopolitical threats, the accelerating march of technology, and higher employee expectations, leaders need to fundamentally rethink how their organizations operate. Traditionally-defined jobs, hierarchies and organizational boundaries are no longer fit for purpose, especially in the post-pandemic era.
In the past few years, millions of workers around the world have quit their jobs, known as the ‘great resignation’. Covid-19 was a key catalyst for this phenomenon, as it resulted in many people re-evaluating their lives and quitting their jobs to find more meaningful roles.
In order to remain competitive, companies need to rethink their approach to attracting and retaining the best workers. One strategy involves tapping into the global talent pool, rather than just relying on local labour markets. The growth in remote-working technology has made this easier, although it still can be hard to organise and scale. Whereas workers value the option to work remotely part of the time, full-time remote positions can be isolating, meaning they are not as sought after. Also, it can be hard to schedule and manage disparate teams of home-workers.
SPS breaks the “World Class” threshold for customer satisfaction
SPS, the leading outsourcing provider for business process solutions and innovative services in document management, achieved a world-class Net Promoter Score (NPS) of 79 points for 2022. This is the fourth consecutive year SPS has gained a “World Class” ranking in the customer satisfaction survey.
The annual SPS customer satisfaction survey of around 400 clients is conducted independently. It assesses how willing customers are to recommend SPS, as well as other key markers of customer satisfaction, with a threshold of 70 points above which customer satisfaction is regarded as World Class.
Article
SPS breaks the “World Class” threshold for customer satisfaction
SPS named to IAOP Global Outsoucing 100 for 11th consecutive year
The 2023 Global Outsourcing 100 recognizes the world's best outsourcing service providers and advisors. This list is based on applications received. Judging is based on a rigorous scoring methodology that includes an independent review by an independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations. Applications are assessed in four categories: Customer References, Awards and Certifications, Programs for Innovation and Corporate Social Responsibility.
Article
SPS named to IAOP GO100
SPS named to IAOP Global Outsoucing 100 for 11th consecutive year
SPS – the new name for Swiss Post Solutions, as it offers ‘The Power of Possibility’ in transforming global clients into digital-first companies
Zurich December 5, 2022–SPS, the leading outsourcing provider for business process solutions and innovative services in document management, is operating under new branding.
As a company, we are uniting our historic past and global legacy with our bright vision for the future. Our new brand reflects the empowering of clients’ employees to leverage all information in their company while interacting and serving their customers, and also the opening of a window on opportunities for innovation and growth enabled by new digitized processes and possibilities.