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SPS breaks the “World Class” threshold for customer satisfaction
SPS, the leading outsourcing provider for business process solutions and innovative services in document management, achieved a world-class Net Promoter Score (NPS) of 79 points for 2022. This is the fourth consecutive year SPS has gained a “World Class” ranking in the customer satisfaction survey.
The annual SPS customer satisfaction survey of around 400 clients is conducted independently. It assesses how willing customers are to recommend SPS, as well as other key markers of customer satisfaction, with a threshold of 70 points above which customer satisfaction is regarded as World Class.
SPS named to IAOP Global Outsoucing 100 for 11th consecutive year
The 2023 Global Outsourcing 100 recognizes the world's best outsourcing service providers and advisors. This list is based on applications received. Judging is based on a rigorous scoring methodology that includes an independent review by an independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations. Applications are assessed in four categories: Customer References, Awards and Certifications, Programs for Innovation and Corporate Social Responsibility.
SPS – the new name for Swiss Post Solutions, as it offers ‘The Power of Possibility’ in transforming global clients into digital-first companies
Zurich December 5, 2022–SPS, the leading outsourcing provider for business process solutions and innovative services in document management, is operating under new branding.
As a company, we are uniting our historic past and global legacy with our bright vision for the future. Our new brand reflects the empowering of clients’ employees to leverage all information in their company while interacting and serving their customers, and also the opening of a window on opportunities for innovation and growth enabled by new digitized processes and possibilities.