News

The Global Outsourcing 100 recognizes the world's best outsourcing service providers and advisors, and 2023 marks SPS’ eleventh consecutive year as part of it, receiving distinguishing stars in the following categories:

• Customer References – Demonstrating sustained excellence provided to top customers.
• Awards & Certifications – Recent and public recognitions that demonstrate business and outsourcing excellence.
• Sustained Excellence – More than five consecutive years of recognition by IAOP in the Global Outsourcing 10

Read our news release here.

SPS North America has been recognized for Leadership Excellence by the American Business Awards. The American Business Awards, also known as the ABAs, represent the foremost business awards program in the United States. All types of organizations, regardless of their size, ownership (public or private), or profit status (for-profit or non-profit), are qualified to submit nominations across various categories for the ABAs. In this year's evaluation process, over 3,700 nominations were meticulously reviewed by a panel of over 240 professionals from around the globe. 

In the category of Achievement in Management – Business & Professional Services, SPS North America was recognized for:

• Strong, profitable growth despite the economic pressures of the marketplace.
• HR initiatives to drive employee satisfaction.
• Deployment of corporate purpose statement and designed beliefs.
• Rollout of the Client Value Framework (CVF).

Read our news release here.

Since 2008, Document Strategy Forum (DSF) has been the industry’s preeminent collaborative workshop for professionals responsible for creating and managing content, communications, and strategies to network, learn and share emerging solutions. As a major provider of Digital Transformation and Intelligent Document Processing Solutions, SPS is exhibiting at DSF to share expertise on how companies can gain competitive advantage, improve end-to-end processing, and heighten productivity with SPS’ growing portfolio of innovative document solutions.

At SPS, we believe that there is always a better solution, and peer-to-peer environments like Document Strategy Forum foster the types of industrywide conversations that unlock possibilities for our clients and the people they serve. 

• Read our news release here.

SPS, the leading outsourcing provider for business process solutions and innovative services in document management, achieved a world-class Net Promoter Score (NPS) of 79 points for 2022. This is the fourth consecutive year SPS has gained a “World Class” ranking in the customer satisfaction survey.

The annual SPS customer satisfaction survey of around 400 clients is conducted independently. It assesses how willing customers are to recommend SPS, as well as other key markers of customer satisfaction, with a threshold of 70 points above which customer satisfaction is regarded as World Class.

The 2023 Global Outsourcing 100 recognizes the world's best outsourcing service providers and advisors. This list is based on applications received. Judging is based on a rigorous scoring methodology that includes an independent review by an independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations. Applications are assessed in four categories: Customer References, Awards and Certifications, Programs for Innovation and Corporate Social Responsibility.